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FAQ


Questions? We have answers!

If you don’t see the info you’re looking for below, just shoot us an email and we’ll get back to you as quick as we can.


Cork

What is cork fabric?

Cork fabric is a natural and eco-friendly material derived directly from the bark of the cork oak tree. Here are a few of our favorite features:

 

  • It’s surprisingly soft and highly resistant to wear making it as durable as worn-in leather (with none of the wait).
  • No two pieces of cork are ever exactly alike, making your accessories truly one-of-a-kind.
  • With over 50% of its volume being air, cork is super lightweight, taking unnecessary pressure off of your shoulders and back.
  • It’s stain resistant and soap and water washable making it a breeze to maintain.
  • Cork fabric doesn’t absorb dust, so it’s hypoallergenic and a great option for anyone with asthma or allergies.
  • It’s water, fade, moisture and mildew resistant making it the perfect alternative to animal leather.

Clearly, we are big fans, and think you will be, too.

P.S. If you would like a sample of any of our cork fabrics, we're happy to accommodate you. Please email CustomerService@PaulaParisotto.com with your request.  

 

Where does cork come from?

Most cork is found in Portugal, which is where we source ours from! We spent two years researching and wear testing cork fabrics until we finally landed on the most luxurious, most durable cork in the world. Yes, the world! We're just that picky. 

If you like fun facts…

The industry is regulated by the government of Portugal to make sure that skilled workers harvest the cork ethically and sustainably, causing no injury to the trees or the environment. In fact, the cork oak is the only tree that regenerates itself after each harvest! Each tree lives 150-200 years, making them havens for wildlife, including 3 endangered species: the Iberian Lynx, Iberian Imperial Eagle and Barbary Deer.

 

How long will my cork accessory last?

A long time! Not only do we craft our accessories from the best cork fabric in the world, cork’s natural honeycomb structure is highly resistant to wear making it just as durable as medium-grain leather, lambskin, eel and snake skin. 

 

Can I get my cork accessories wet?

Absolutely, yes! Cork is water repellent, so you can watch as water beads up and rolls right off. Take it to the beach, city, or slopes – anywhere life takes you.


Product

Are Paula Parisotto accessories made in the United States?

Always! All of our products are handcrafted in the US because we’re all about creating jobs, supporting the US economy, promoting fair labor practices and sticking to a high standard of quality.

 

Are Paula Parisotto products vegan?

Our cork fabric supplier is certified vegan by PETA however, our products do have quality leather zipper pulls and brand tags. Some of our strap options are also handcrafted from quality leather. If your’e looking for a 100% vegan option, they are out there and we are happy to direct you to them.

 

You say cork is lightweight, but just how light is it?

The majority of our purses are 1 (Yes, one!) pound in weight. Belts are less than a pound. Compare that to animal leathers.

 

What’s the best way to clean my cork accessories?

Good news! Cork is naturally resistant to dirt, dust and stains, so you’ll find your cork accessories a breeze to maintain. When cleaning is necessary, simply dampen a soft, clean cloth with warm water and a mild liquid detergent. (Natural baby wipes work too!) Using a circular motion, gently wipe clean. Wipe away any excess soap. Then, just let the fabric air dry!

 

Will my cork accessories need conditioning like leather goods?

Much like leather, cork fabric will get even softer, more supple and develop a beautiful patina as it reacts to the oils in our skin and the environment. Unlike most leathers, however, there’s no conditioning required!

For accessories that do include leather, stain resistance, cleaning and conditioning can be achieved with a quality leather product. We’re a fan of Earth friendly brands like Smith's Leather Balm and Bee Natural Leathercare®.

 

How do I know what size belt to order?

Easy! Our Small belts fits waist/hip measurements 30-36”, Medium belts fit waist/hip measurements 34-40” and Large belts fit waist/hip measurements 38-44"

 

Why is my belt curving?

Because your body has curves! Just as leather shoes conform to the shape of your feet, cork and leather belts conform to the contours of your body. The natural curving will not affect the performance of your belt and actually makes it more comfortable to wear.


Payments + Shipping

Which payment methods do you accept?

We accept Paypal, Visa, Mastercharge, Discover, American Express and Paula Parisotto gift cards. BTW, you can get those right over here.

 

Can I track my order?

You sure can! Within a few days of placing your order, you’ll get an email with a shipping notification and the UPS tracking number.

 

Can I send a Paula Parisotto accessory as a gift?

And, show off how style savvy you are? Of course! Simply add the items you want to send as a gift to your cart. During the purchasing process, type "Gift" in the "Is this a gift?" box. The items will be billed and shipped to the two separate addresses you provided. 

 Or you can let your lucky friend pick their own accessory, by sending a PP gift card.

 

Help! The item I want is sold out.

Don’t worry! As long as the accessory is in high demand and we are able to get all of the fabrics and hardware to craft the product again, we will. Simply email CustomerService@PaulaParisotto.com with your request. We promise to get in touch if the item becomes available.

 

Do you charge for shipping?

All orders over $100 and within the contiguous US are shipped standard UPS for free, because  we love you.

Orders under $100 are charged according to UPS’ standard rates – but we still love you, okay?

 

How soon will I receive my order?

We aim to ship out your order as quickly as possible, most of the time that’s within 24 hours. Typical arrival is within 5-7 business days after they've shipped.

 Need it faster? You’ll see an option for expedited shipping on your checkout page.

 *Note that UPS does not deliver to P.O. boxes. If this is a concern, don’t be shy! Email CustomerService@PaulaParisotto.com and we’ll help you get it sorted out. 

 

Do you ship internationally?

At the moment, we are only shipping orders within the United States. If you would like an item shipped overseas, please contact us at CustomerService@PaulaParisotto.com


Exchanges and Returns

What is your exchange and return policy?

We’re pretty positive you’ll fall madly in love with our accessories. However, if you don’t, we will gladly accept exchanges or returns of unworn, unaltered and unwashed merchandise within 30 days of purchase date. You just need the proof of purchase. We’ll pay the return shipping.

Providing the item you want is in stock, exchanges will be shipped out within 3 business days of receiving your in perfect condition item. Refunds will be processed within 3-5 days of receiving your return and issued to the original form of payment. (Returns are exclusive of shipping costs.)

 

How do I make a return?

Head right over here to get started.

 

Can I cancel or modify my order?

Definitely, as long as we haven’t fulfilled the order. At that point, you’ll need to follow the returns process described above. If you need assistance, click here.


Retailers

Can I find Paula Parisotto accessories in boutiques?

No ma'am. In order to continue our uncompromised product quality and customer service, we sell directly to you.